WHAT IF I RECIEVE A DAMAGED GARMENT?
In the unusual case where you receive a damaged or defective garment from us; please immediately notify us at cs.tessutiug@gmail.com with pictures of the garment and we’ll instantly replace it for you as per the stock availability.
Please ensure you keep the garment untried, unworn and unwashed. Notify us within 7 days of receiving the order.
WHAT IF I RECIEVE A WRONG GARMENT? SOMETHING I DID NOT ORDER.
In the unusual case where you receive a garment which is not a part of your order; please immediately notify us at cs.tessutiug@gmail.com with pictures of the garment and we’ll instantly replace it for you.
Please ensure that you keep the garment untried, unworn and unwashed. Notify us within 7 days of receiving the order.
RETURN OR REPLACEMENT WILL BE VOID if:
- The return request exceeds 7 days from date of receipt of the order by the customer.
- The product has been used.
- The product has been tampered with or altered.
- The damage is due to misuse of the product – Any damage/defect caused by a third party like laundry/washing machine or ironing service.
- Product that is returned without all original packaging and accessories, including the box/pouch, tags and barcodes, and all other items originally included with the product/s delivered.
- Products returned are different from what was shipped.
Note: Please be advised that any request for a refund, return, or exchange will not be processed if the product is received in a condition that differs from its original state or if it has been altered in any way.
Ensuring the integrity and quality of our products is paramount to us, and we appreciate your understanding in upholding these standards.
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But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the truth, the master-builder of human happiness.
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1. Return Eligibility
- We accept returns only for defective or damaged products.
- Due to hygiene reasons, undergarments cannot be returned unless they are defective or damaged upon receipt.
- Items must be unused, unwashed, and in their original packaging with tags intact.
2. Return Process
- To initiate a return, contact us at tessutiugcustomerservice@
gmail.com within 3 days of receiving the product.- Provide a detailed description of the issue along with images of the product.
- Once approved, the product must be returned within 7 days of approval.
3. Refund Process
- Refunds will be processed within 7 business days after the returned item is received and inspected.
- Refunds will be credited to the original payment method within 7 business days .
- Shipping charges are non-refundable.
